01 / SCOPEMonitoring setup and restoration
Get help reviewing an existing portal, reconnecting supported equipment or setting up a new monitoring arrangement. Ask the provider to confirm ownership of the account, supported devices and the information you should expect to see.
02 / SCOPEGeneration performance tracking
Track output over useful time periods and ask for changes to be explained in context. A clear report should distinguish seasonal variation, missing data, downtime and suspected underperformance rather than present every difference as an equipment fault.
03 / SCOPEConsumption and energy-flow visibility
Where suitable metering is installed, compare electricity generated, used on site, imported and exported. Request an explanation of which flows are measured directly and which are estimated, so the display does not imply more certainty than the hardware provides.
04 / SCOPEFault alerts and escalation
Agree which alerts matter, who receives them and what happens next. A notification without a response plan can still leave a fault unattended. Ask about support hours, acknowledgements and the route from an alert to an inspection.
05 / SCOPEMulti-site and plant monitoring
Businesses with several installations can explore a shared view across sites, supported equipment and reporting periods. Define the comparisons you need and confirm that differences in plant size, weather and operating conditions are handled sensibly.
06 / SCOPESmart energy and control assessment
If you want loads, batteries or charging to respond to solar availability, discuss the operating rules before enabling control. Ask the specialist to distinguish a read-only monitoring service from equipment that can actively change site operation.